CANCELLATION AND REFUND TERMS AND CONDITIONS AGREEMENT
Trade Name: The Brothers Jewellery
Address: Grand Bazaar, Şerif Ağa Street No:30, Fatih / Istanbul
Tax Number: 3590032332
Website: www.brothersjewellery.com

1. GENERAL TERMS AND CONDITIONS

BUYER, www.brothersjewellery.com for purchases made through [website/platform], from the delivery date onwards Within 14 (fourteen) days You can exercise your right to withdraw from the contract without giving any reason. Cancellation and refund procedures under the right of withdrawal are subject to the following conditions.

2. CANCELLATION AND REFUND PROCESS

  • In order to exercise the right of withdrawal, the BUYER must do so within 14 days of delivery of the product. By contacting the SELLER They need to submit a return request.
  • Required for the return process return shipping code, This will be communicated by the SELLER to the BUYER.
  • Product return, complete and unused, with original box, invoice, certificate and any promotional items. It should be sent.
  • return shipments The fee will be paid by the BUYER..
  • Returns will not be accepted for damaged shipments, missing items, or shipments without original packaging.

3. SITUATIONS WHERE THE RIGHT OF WITHDRAWAL IS NOT VALID

The right of withdrawal cannot be exercised for the following products:

  • Products manufactured specifically for each individual. (For example: custom-sized rings, necklaces with names engraved, stone and color combinations prepared according to personal preferences.)
  • Used, damaged, or products that are no longer suitable for resale.
  • Products that have been opened cannot be returned for hygienic reasons.
  • Orders delivered outside the Turkish Customs Territory.

4. REFUND AMOUNT AND TIME FRAME

The SELLER shall, at the latest after receiving the cancellation notice... Within 14 (fourteen) days, Provided the product is received in accordance with the return conditions, the seller will refund the price of the product to the BUYER.

5. IN CASE OF DISPUTE

The BUYER may submit complaints regarding cancellation and return requests to the SELLER's contact address specified above. If a solution cannot be reached, the BUYER may proceed to the SELLER's office in their location. Consumer Arbitration Board or Consumer Court’'What can you apply for?'.